The Turning Point Education Group guarantees the following service standards:

• We demonstrate honesty, integrity and ethical behavior in all transactions, placing welfare of our students and staff ahead of the gains of our organisation
• We provide quality in learning delivery, quality in learning support and quality care, counselling and support of our students
• We are timely, polite and friendly in responding to student enquiries and in service delivery
• We will provide timely information concerning changes in any deadlines, schedules, assessments and commencement dates should they differ from our Student Handbook and website
• Applicants are given the appropriate placement test in accordance with the course(s) they have enrolled in to determine their ability, and placed into the respective class level as indicated by the result reflected in that test
• All our staff are carefully selected and trained to deliver quality service that we aspire to achieve
• We guarantee appropriate refunds of tuition fees depending on the circumstances and merits according to the Agreement we have entered with each student
• We have procedures to deal with any student’s grievances and complaints and undertake to resolve them within the maximum period of 21 days